Our Guarantee

Kimberly’s Cakery will provide a custom dessert in a timely manner as specified in the invoice or contract. We appreciate your business and we are honored that you have chosen us for your special celebration. We guarantee that the flavors, size, and general design elements will be met as outlined. If you are not satisfied with our product(s) please let us know at the time you receive your order. Once your order is accepted, refunds will not be considered.

Allergy Disclaimer

Please be aware that all ingredients are processed on the same equipment (eggs, soy, wheat, nut). Although we have strict processes in place to prevent cross-contact there is still a slight risk of the presence of any allergen.

Care and Handling

We are not responsible for any damage to the cake after pick-up or after setup is complete.  The client is responsible for providing an appropriate and secure table and environment for the cake(s).  Cakes are heavy and require a sturdy table, and optimal room temperature of 75 degrees or below.                             

If you or your representative elects to pick up and set up the cake, you assume all liability and responsibility for the condition of the cake once it leaves the possession of Kimberly’s Cakery.  

• In the case of fresh flower usage on the cake, the responsibility of the flower safety and safe food practices will rest with the florist and not with Kimberly’s Cakery. The person placing this order should obtain a notice of plant safety, in question, from the florist.

• Kimberly’s Cakery is not responsible for any damage to the cake caused by the placement of flowers by another party or other items on the cake.

Deposits, Payments, Cancellations

A deposit of 50% is required to consider this an order and contract for services to be rendered.  The remaining balance is due ten (10) business days prior to the delivery date. Any changes to this order must be made no later than ten (10) business days prior to delivery. Any changes requested after the deposit cannot be guaranteed and may be subject to additional charges.

All deposits are non-refundable. There will be no credit given for orders cancelled inside of ten (10) business days. For cancellations with more than ten (10) business days’ notice, credit may be given for a future order, less the fair market value of items that cannot be re-used.  This offer is subject to the date being available.

If full payment is not received the due date, the order may be cancelled.

Refund Policy

Kimberly’s Cakery will not offer refunds or exchanges for custom products that meet our quality standards once a cake has been picked up/delivered and “Accepted” by you or another designated party. Additionally, under no circumstances will Kimberly’s Cakery provide a refund in excess of the cost of the order. All products are the responsibility of the customer once it leaves our possession. Refund requests due to decorating style, color shade or general decoration design will not be honored or considered. We only give refunds if the product does not meet the flavor, size, and general description detailed above.

Cake flavor and texture is subjective. Refunds requested due to flavor or texture after cake has been accepted and picked up will be at the sole discretion of Kimberly’s Cakery.  Kimberly’s Cakery may consider a store credit if the product is brought back to us and the quality of the cake flavor or texture is determined not to meet our standards within 24 hours of your event. Quality determination is solely at the discretion of Kimberly’s Cakery. Our cakes are baked from scratch with all natural ingredients, and need to be kept out at room temperature for at least an hour prior to serving. Keep in mind, variety in temperature and humidity may impact the flavor, overall design, or texture of the cake to some degree. Please understand we cannot control changes in texture or changes in color or shape due to weather conditions.